Privacy Policy

Annex Automation House (“Annex Automation House,” “we,” “us,” “our”) is an Ontario, Canada–based business. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request an audit, book a call, or use our services.

1. Information We Collect

We may collect information you provide directly, including:

Name, email, phone number, business name, website, and other contact details

Information you submit through forms (e.g., “Claim Your Audit”), surveys, or questionnaires

Call, meeting, and messaging details (including recordings/transcripts if you consent and where lawful)

Billing and payment details (processed by third-party payment processors; we generally do not store full card data)

We may also collect information automatically, including:

Device and browser information, IP address, approximate location, and usage data

Cookies and similar technologies (see Section 3)

2. How We Use Your Information

We use personal information to:

Provide, operate, and improve our website and services

Deliver your requested audit, consultation, or onboarding

Communicate with you about your requests, appointments, and service updates

Send marketing communications where permitted and/or with consent (see Section 5)

Prevent fraud, enforce our terms, and protect our business and users

Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, understand website performance, and support marketing efforts. You can adjust browser settings to refuse cookies, but some site features may not function properly.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

Service providers who help us run our business (e.g., scheduling, CRM, analytics, email/SMS tools, payment processors)

Professional advisors (lawyers, accountants) as needed

Authorities where required by law, or to protect rights, safety, and security

A buyer/successor in the event of a merger, acquisition, or asset sale (with appropriate protections)

5. Marketing & Opt-Out (Email/SMS)

If you opt in (or where permitted by law), we may send commercial electronic messages. You can opt out at any time by:

Clicking “unsubscribe” in emails, or

Replying “STOP” to SMS messages (if applicable), or

Contacting us using the details below

Canada’s Anti-Spam Legislation (CASL) requires consent for most commercial electronic messages, and we aim to follow those rules.

6. Personal Information Laws (Canada/Ontario)

Our privacy practices are designed to align with Canada’s federal private-sector privacy law (PIPEDA), which applies to commercial activities in Ontario.

7. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights & Choices

You may have the right to:

Request access to the personal information we hold about you

Request corrections to inaccurate information

Withdraw consent (where applicable), subject to legal/contractual limits

To exercise these rights, contact us (Section 12).

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

For questions or requests, contact:

Email:
Business Headquarters: Richmond Hill, Ontario, Canada