Terms and Conditions

These Terms & Conditions (“Terms”) apply to the Annex Automation House website and to any audits, coaching, done-for-you (“DFY”) implementation, and related services (collectively, the “Services”).

By accessing our website, submitting a form (including “Claim Your Audit”), booking a call, or purchasing any Services, you agree to be bound by these Terms. If you do not agree, do not use our website or Services.

Signed agreements may have their own set of terms, in addition to (or in place of) the Terms outlined on this page. If there is a conflict, the signed Service Agreement controls.

Company information:
Annex Automation House (“Annex Automation House,” “Company,” “we,” “us,” “our”) is based in Ontario, Canada.

SERVICES COVERED

Annex Automation House Services may include (without limitation):

Business audit analysis

Onboarding session(s)

1:1 calls (as needed basis)

Done-for-you systems setup based on the audit

Chat support during an agreed implementation timeframe and (if applicable) an agreed management timeframe

You will receive access to the Services for the amount of time stated in the product description/order page/invoice and/or your signed Service Agreement at the time of purchase.

If you have any problems accessing any digital content or Services you purchased, contact us immediately at: [email protected].

FINANCIAL OBLIGATIONS

The Client is responsible for the completion of all payments associated with their payment plan(s) and/or invoice(s). This is a legally binding agreement.

Late payments: If a payment is delayed more than 7 calendar days, we reserve the right to apply a 5% surcharge and/or pause work until all payments are brought current.

Collection: We reserve the right to seek all remaining unpaid amounts and recover reasonable collection/processing costs where permitted.

Non-refundable: All purchases are non-refundable, except where expressly stated otherwise in writing by the Company.

CLIENT RESPONSIBILITY

Our Services are provided on a collaborative basis. You accept and agree that you are 100% responsible for your implementation, progress, and results.

You understand that:

Results vary significantly from client to client

There is inherent risk in any business endeavor, including risk of loss of capital

Nothing on this website or in our Services should be construed as specific advice tailored to your unique circumstances unless expressly stated in a signed agreement

You agree to:

Provide all required information and access needed for maximum effectiveness

Maintain sufficient communication throughout the engagement

Complete “Action Items” assigned (if applicable)

Show up to scheduled calls or reschedule in a timely manner

NO-CONTACT POLICY

After 30 days of no contact from you, we will assume you are no longer in need of Services and we may terminate the engagement. In such event, all unpaid fees will be due and collectible at the time of termination.

PROJECT SCOPE, CHANGE REQUESTS, AND DELIVERY TIMELINES

Within the first week of service, you will sign off on project scope so both parties agree on deliverables.

Change requests

You may submit a maximum of two (2) change requests per feature/user story, and requests must remain within the originally defined scope.

Any request exceeding this limit, or any request that materially alters scope, requires a separate written agreement and may be subject to additional fees and revised timelines.

Approved change requests may require adjustments to project delivery schedules.

Delivery timelines
All delivery timelines are estimates only and are not guaranteed deadlines. A delay does not constitute breach where the delay arises from valid causes including (without limitation): approved change requests, delays in required client input/approvals, force majeure, or unforeseen technical complications beyond our reasonable control.

ACCEPTANCE AND SATISFACTION

All Services and materials are deemed irrevocably accepted when performed or made available, unless you provide written notice within five (5) business days clearly specifying any material non-conformity with the agreed scope.

Failure to provide notice within that period constitutes full and final acceptance. After acceptance, you waive any right to reject, revoke, or dispute Services or deliverables due to personal preference, subjective dissatisfaction, or later change in circumstances.

If a valid notice is provided, we have the sole right to remedy within a reasonable period, and you agree to cooperate.

CANCELLATION POLICY

We reserve the right to keep the initial payment if cancellation is initiated by you.

You may cancel by emailing written notice to [email protected] within 24 hours of the initial payment. Notice sent after this deadline may be deemed invalid at our sole discretion.

We may apply a cancellation fee if stated in your signed Service Agreement/order terms.

REFUND POLICY

All purchases are non-refundable. Payments shall not be refundable under any circumstances, including (without limitation) termination of Services for any reason, unless we expressly agree otherwise in writing.

CHARGEBACKS

If you dispute a debit/charge, you must inform us as soon as possible and no later than five (5) working days after the debit.

Any chargeback initiated before we have been consulted and given the opportunity to fulfill our obligations or demonstrate fulfillment is not allowed.

Chargebacks without valid reason may be treated as fraud.

You are responsible for costs incurred by us in reversing a chargeback.

Currency exchange rate fluctuation risk is your responsibility.

If you act in violation of these Terms or a signed agreement, you may be subject to a fine/fee if provided for in the signed agreement.

TERMINATION

We are committed to providing clients with a positive experience. By purchasing or using our Services, you agree that we may, in our sole discretion, limit, suspend, or terminate your access to Services (without refund or forgiveness of payments) if you become disruptive, impair delivery, violate these Terms, or otherwise abuse the Services.

You remain liable for the total contract amount as agreed, including any unpaid balances.

TERMS OF USE (WEBSITE)

These Terms also govern the legal terms of our website and any associated web-based applications (collectively, the “Website”).

We may amend these Terms at any time by posting an updated version. It is your responsibility to review these Terms periodically. By continuing to use our Website after changes are posted, you agree to be bound by the updated Terms.

DEFINITIONS

“Visitor” means someone who merely browses our Website.

“Client” means someone who requests an audit or purchases Services.

“Service(s)” means the collective functionality and features offered by the Company.

“Content” means all text, information, graphics, audio, video, templates, systems, workflows, and materials offered through our Website or Services.

LIMITED LICENSE

We grant you a non-exclusive, non-transferable, revocable license to access and use our Website and Content strictly in accordance with these Terms.

You do not have the right to share, reproduce, resell, distribute, duplicate, or create derivative works of our Content in any form without express written permission.

PROHIBITED USE / MISUSE

You must not, and must not attempt to:

Use the Website or Services for unlawful purposes

Violate intellectual property or privacy rights

Misrepresent identity or affiliation

Publish or post private or personally identifiable information without authorization

Send unsolicited communications or spam

Publish or link to malicious code or content

Access, tamper with, or use non-public areas of the Website or systems

Probe, scan, or test vulnerabilities or circumvent security measures

Scrape or access the Website by means other than publicly supported interfaces

Interfere with or disrupt any user, host, or network (including overloading, flooding, spamming, or scripting)

We may investigate violations and suspend or terminate access without notice in our sole discretion.

INTELLECTUAL PROPERTY

All materials provided by the Company are copyrighted and may not be reproduced in any form or by any means without express written permission.

Trademarks, logos, and service marks displayed on our Website or materials are the property of the Company and/or authorized third parties. Nothing herein grants any license or right to use any trademark without written permission.

LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites. Links are provided for convenience only. We do not endorse, guarantee, or warrant third-party websites, and you access them at your own risk.

WARRANTY DISCLAIMER

Our Website and Content are provided “as is,” “as available,” and “with all faults.” We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages (including lost profits, lost revenue, loss of data, or business interruption) arising out of or related to your use of the Website or Services, even if advised of the possibility.

INDEMNITY

You agree to indemnify and hold harmless the Company, its affiliates, officers, agents, attorneys, and employees from any loss, liability, claim, demand, or expense (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Website or Services; (ii) your breach of these Terms; or (iii) your violation of any law or third-party rights.

CONFIDENTIALITY

We will treat information received from you in the course of Services as confidential except when disclosure is compelled by law or deemed necessary to avoid harm to you or others.

RELEASE OF LIABILITY

You release the Company from any liability for injury or loss resulting directly or indirectly from the Services. You acknowledge participation is at your own risk and you bear complete responsibility for the consequences of any action or failure to act.

SERVICE GUARANTEE

We will use commercially reasonable efforts to ensure systems, workflows, and automations implemented are set up and functioning as intended at delivery. However, we do not guarantee any specific level of performance, revenue, profit, conversion rate, lead volume, or other business results as results depend on factors outside our control (including your team’s execution and consistency).

Any case studies or examples are demonstrative only and not promises of results.

VOIDABILITY

Failure to use the Services after purchase does not void any part of these Terms or any signed agreement, nor does it relieve you of payment obligations.

ARBITRATION (TORONTO, ONTARIO)

All disputes arising in connection with these Terms, or any subsequent agreements related hereto, shall be finally settled by arbitration administered by the ADR Institute of Canada, Inc. (ADRIC) in accordance with its arbitration rules then in force.

Place/seat of arbitration: Toronto, Ontario, Canada

Number of arbitrators: One (1), unless ADRIC determines three (3) are warranted

Language: English

Governing law: Ontario and applicable federal laws of Canada

GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

CONTACT

Questions about these Terms should be sent to:
For questions or requests, contact:

Email:
Business Headquarters: Richmond Hill, Ontario, Canada